Welcome to Town and Country Resort, where mid-century charm meets modern luxury in the heart of San Diego’s Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a playful SoCal spirit, our resort has been an iconic destination for decades. We take pride in creating memorable experiences for every guest — and it all starts at the front desk.

As a Front Desk Agent, you are the welcoming face of Town and Country Resort. You’ll play a key role in delivering an exceptional arrival and departure experience for our guests — handling check-ins, check-outs, room assignments, and inquiries with professionalism and genuine hospitality. This position requires flexibility to work varying shifts between 6:00 AM and 10:30 PM, including weekends and holidays, based on business needs. Pay Rate $18.80 #towncountrysd

• Greet and assist guests with a warm, engaging, and professional demeanor.

• Perform check-in and check-out procedures efficiently and accurately.

• Handle guest inquiries, complaints, and requests promptly, following up to ensure satisfaction.

• Manage room assignments, rate verification, and billing accuracy.

• Collaborate with other departments to ensure a seamless guest experience (Housekeeping, Bell Services, Reservations, etc.).

• Process payments, post charges, and balance daily transactions using property management systems.

• Maintain a thorough knowledge of resort amenities, local attractions, and current promotions.

• Assist with special requests such as early check-ins, late check-outs, or room changes.

• Ensure compliance with all safety, security, and privacy standards.

• Previous front desk or customer service experience in a hotel or resort environment preferred.

• Exceptional communication and interpersonal skills.

• Strong multitasking abilities and attention to detail in a fast-paced setting.

• Professional appearance and demeanor.

• Proficiency with property management systems (OPERA or similar) preferred.

• Ability to remain calm and courteous under pressure.

• Must be able to work a flexible schedule — including weekends, holidays, and varying shifts between 6 AM and 10:30 PM.

Physical Requirements:

• Ability to stand for extended periods (up to 8 hours per shift).

• Frequent walking, bending, and reaching.

• Occasional lifting or carrying of items up to 25 lbs (luggage, supplies, etc.).

• Must be able to use standard office and communication equipment.

• Visual acuity and manual dexterity required for computer work and guest service tasks.