CoralTree Hospitality

Front Desk Agent

Job Locations US-CA-San Diego
Requisition Post Information* : Posted Date 3 months ago(9/12/2022 2:46 PM)
Requisition ID
2022-1960
Category (Portal Searching)
Guest Services

Overview

Job Overview :

The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression.

Responsibilities

Essential Functions :

  • Greets and welcomes guests upon arrival and departure including acknowledgement of guest name
  • Anticipate guests’ needs, respond promptly and acknowledge all guests
  • Be knowledgeable of all tours/groups
  • Maintains records for all VIPs, special requests, etc.
  • Upsells other resort services and amenities to guests

Qualifications

Qualifications :

  • Previous experience passionately providing excellent customer service
  • Flexibility of schedules: Must be available to work evenings, weekends and holidays
  • Minimum of 6 months of experience with Front Desk operations in Hotel or Resort

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