CoralTree Hospitality

PBX Operator

Job Locations US-CA-San Diego
Requisition Post Information* : Posted Date 3 months ago(9/16/2022 8:36 PM)
Requisition ID
2022-1992
Category (Portal Searching)
Guest Services

Overview

Job Overview :

Town and Country is an authentic, mid-century modern, freshly renovated resort in the heart of San Diego!

We are looking for talented PBX Operators to join an amazing Guest Services Team, at this iconic property!

Responsibilities

Essential Functions :

 

  • Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the caller’s needs, and respond promptly with an amazing spirit.  
  • Create memorable experiences with a fantastic, welcoming personality that can relate to guests and team members.
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
  • Calmly and confidently communicate with and dispatch appropriate emergency personnel.

Qualifications

Qualifications :

  • Previous experience passionately providing excellent customer service over the phone
  • Flexibility of schedules: Must be available to work evenings, weekends and holidays
  • Minimum of 6 months of experience with PBX or Front Desk operations in Hotel or Resort

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